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    Friday, November 22

    How to Do a SIM Swap on Cell C

    Editorial TeamBy How Tos No Comments3 Mins Read
    How to Do a SIM Swap on Cell C

    Losing my Cell C SIM card was a hassle, but swapping it turned out to be easier than I expected.

    Whether you’re in the same boat or simply want a new SIM, I’ve got you covered.

    In this guide, I’ll walk you through the entire process of getting a new Cell C SIM card while keeping your existing phone number.

    We’ll explore different methods, from using Cell C’s self-service options to visiting a store, ensuring you choose the most convenient way for you.

    Step-By-Step Guide On How to Do a SIM Swap on Cell C

    1. Online SIM Swap

    • Visit the Cell C Website: Go to the Cell C website using your internet browser on your computer or smartphone.
    • Log in to Your Account: If you already have an account, log in using your username and password. If not, you may need to register for an account first.
    • Navigate to the SIM Swap Section: Once logged in, find the section or option for SIM swap. This is typically located in the account management or services section.
    • Enter New SIM Card Details: Input the number of your new SIM card as well as the number of your old SIM card into the designated fields.
    • Follow the Prompts: Proceed by following the on-screen instructions provided by Cell C to complete the SIM swap process.

    2. SMS SIM Swap

    • Insert New SIM Card: Insert your new SIM card into your phone. Ensure that it is properly inserted and activated.
    • Send SMS: Compose a new SMS message on your phone. In the message body, type the word “Swap”.
    • Send to Cell C SIM Swap Number: Address the SMS to the Cell C SIM swap number: 084 767 8287.
    • Follow Instructions: After sending the SMS, you will receive a reply containing further instructions. Follow these instructions to complete the SIM swap process.

    3. USSD SIM Swap

    • Insert New SIM Card: Insert your new SIM card into your phone and ensure it is activated.
    • Dial USSD Code: On your phone’s keypad, dial the USSD code *147# and press the call button.
    • Select SIM Swap Option: A menu will appear on your screen. Navigate through the options until you find the “SIM Swap” option.
    • Follow Prompts: Select the SIM swap option and follow the prompts provided to complete the process.

    4. In-Store SIM Swap

    • Prepare Documentation: Gather your identification (ID) and the new SIM card you wish to activate.
    • Visit Cell C Store: Locate a nearby Cell C store and visit during their operating hours.
    • Speak to Representative: Inform the store representative that you need to perform a SIM swap.
    • Verification Process: The representative will ask for your identification to verify your identity.
    • Complete Process: Once your identity is confirmed, the representative will initiate the SIM swap process for you.

    5. Cell C SIM Swap Contact Number

    • Dial the Number: If you prefer to do the SIM swap over the phone, dial 084 135 from a landline or another cellphone.
    • Follow Instructions: Listen to the automated prompts and select the appropriate option to initiate a SIM swap.
    • Speak to Agent (Optional): If you prefer to speak to a customer service agent directly, dial 135 and select option 9 to connect with an agent who can assist you with the SIM swap process.

    Now, you can easily perform a SIM swap on Cell C without the need for technical expertise.

    Whether you choose to do it online, via SMS, USSD, in-store, or over the phone, Cell C offers multiple convenient options to cater to your preferences.