Before diving into the steps, it’s crucial to know that if your SASSA SRD R370 grant application was rejected, you have the right to appeal the decision.
This appeal process allows you to present additional information or contest any inaccuracies that may have led to the decline.
Step-by-Step Guide to Appealing Your SASSA SRD R370 Grant
Step 1: Access the SASSA Appeals Website
Visit the official SASSA SRD appeals website.
The specific website address may change, so it’s best to search for “SASSA SRD appeals” online to find the most up-to-date link.
Step 2: Enter Your Details
On the appeals page, you’ll need to enter your South African ID number and the mobile phone number you used when applying for the grant.
Double-check these details to ensure accuracy.
Step 3: Receive and Enter Your One-Time Pin (OTP)
After entering your ID and phone number, SASSA will send a one-time PIN (OTP) to your mobile phone via SMS.
Enter this OTP on the website to proceed with your appeal.
Step 4: Select the Month of Appeal
You’ll be asked to select the specific month for which you are appealing the declined grant.
If your grant was declined for multiple months, you’ll need to submit separate appeals for each month.
Step 5: Provide Reasons for Your Appeal
This is a crucial step. You need to explain clearly and concisely why you believe the decision to decline your grant was incorrect.
Be specific and factual. Mention any relevant details that support your case.
Step 6: Upload Supporting Documents (If Applicable)
If you have any documents that strengthen your appeal, this is where you upload them.
Examples of supporting documents might include:
Bank statements showing your income
Proof of unemployment (if applicable)
Any other documentation proving your financial need
Step 7: Review and Submit Your Appeal
Before submitting, carefully review all the information you have provided.
Ensure that your reasons are clear, your contact details are accurate, and you have uploaded all necessary documents.
Once you’re sure everything is correct, click the “Submit” button.
Step 8: Track Your Appeal Status
After submitting your appeal, SASSA will provide you with a reference number.
You can use this reference number to track the progress of your appeal online or by contacting the SASSA helpline.
Important Additional Tips
Act Quickly: Appeals must be submitted within 30 days of receiving the notification of your declined grant.
Be Honest: Provide accurate and truthful information in your appeal.
Seek Assistance: If you’re unsure about the process or need help filling out the appeal form, don’t hesitate to visit your nearest SASSA office or call their helpline.