Staying connected to SASSA is crucial for SRD grant recipients, and that means keeping your phone number up-to-date.
Whether you’ve lost your phone, switched to a new number, or simply made a mistake during your application, changing your SASSA contact information is easier than you might think.
This step-by-step guide will walk you through the process, ensuring you don’t miss any essential updates about your grant.
We’ll cover everything from gathering your information to verifying your identity and making the change online.
Don’t risk missing out on important communications – follow these simple steps to update your SASSA phone number hassle-free.
Here is How:
1. Gather Your Information:
South African ID Number: This is the 13-digit identification number on your official ID document.
SASSA Application ID: This unique 6-digit code was provided when you first applied or re-applied for the SRD grant.
You can find it in SASSA communication, such as emails or SMS messages.
2. Access the SASSA Website:
Open your web browser and go to the official SASSA SRD website: https://srd.sassa.gov.za/sc19/contact
3. Enter Your Details:
Locate the fields labelled “ID Number” and “Application ID.”
Carefully type your South African ID number into the “ID Number” field.
Enter your 6-digit SASSA Application ID into the “Application ID” field.
Double-check both numbers for accuracy.
4. Submit and Verify:
Click the “Submit” button.
SASSA’s system will verify your identity.
This is a crucial security step to ensure someone else isn’t trying to change your information.
5. Change Your Phone Number:
If verification is successful, you’ll be taken to a new page.
You’ll see a field where you can enter your new phone number.
Type your updated number carefully to ensure it’s correct.
6. Optional: Reason for Change:
Some versions of the website may have a field to explain why you’re changing your number.
This is optional but can be helpful for SASSA’s records. Examples could be:
- Lost or stolen phone
- Changed to a new number
- Improved network reception with a new provider
7. Verify Your New Number (OTP):
SASSA will send a One-Time PIN (OTP) via SMS to your new phone number.
Enter the OTP on the website to confirm the number is active and belongs to you.
8. Confirmation:
Success message: You’ll see a message confirming that your phone number has been changed.
Check your inbox: SASSA might also send you a confirmation email.
Important Notes:
- Timing: It may take up to 14 days for SASSA to fully update your information across their systems.
- Contact SASSA: If you encounter any problems or have questions, don’t hesitate to contact SASSA directly. Their helpline number is 0800 601 011.
- Beware of Scams: Never share your personal information with anyone claiming to be from SASSA unless you are on the official website or speaking with a verified representative.