If you’re a SASSA SRD (Social Relief of Distress) grant recipient, keeping your contact information up-to-date is crucial.
This ensures you receive important notifications about your grant status and payments.
But what if you need to change your phone number and don’t have your application ID handy? Don’t worry – we’ve got you covered.
Why Update Your SASSA Phone Number?
Timely notifications: Receive SMS alerts about your SRD application status, payment dates, and any changes to the program.
Avoiding delays: Ensure that you don’t miss out on important updates due to an outdated phone number.
Security: Keep your SASSA account secure by associating it with your current contact information.
What You’ll Need:
Your South African ID book: Both the original and a clear photocopy.
Your new phone number: Have the number you want to register readily available.
Step-by-Step Guide to Changing Your SASSA Phone Number (Without Application ID)
1. Find Your Nearest SASSA Office:
Visit the official SASSA website (https://srd.sassa.gov.za/).
Look for the “Find a SASSA Local Office” link in the “Find Us” section.
Enter your province, town, or city to get the address and contact details of the nearest SASSA office.
2. Plan Your Visit:
SASSA offices can get busy. Consider visiting early in the morning or later in the afternoon to avoid long queues.
Check the office hours on the SASSA website to ensure you arrive during their operational time.
3. Go to the SASSA Office:
Head to the SASSA office you identified.
If you’re unsure of the location, don’t hesitate to ask for directions.
4. Take a Queue Number:
Look for the ticketing system at the SASSA office.
Take a ticket for “SRD enquiries or updates.”
5. Wait Patiently:
Your number will be called when it’s your turn.
Feel free to use the waiting time to double-check your documents.
6. Inform the SASSA Official:
Politely inform the official that you need to update your phone number for your SRD grant application.
Explain that you don’t have your application ID readily available.
7. Provide Your Documents:
Present your original South African ID book and the photocopy to the SASSA official.
8. Answer Security Questions:
The official may ask you a few questions to verify your identity. Answer these truthfully and accurately.
9. Provide Your New Phone Number:
Clearly state the new phone number you want to associate with your SRD grant.
Double-check the number to ensure it’s correct.
10. Confirmation and Processing:
The official will update your phone number in the system.
You might receive a confirmation SMS on your new phone number or a printed slip as proof of the change.
Important Things to Remember:
Be patient: The process might take some time, especially if the office is busy.
Be polite: A respectful attitude will help ensure a smooth experience.
Keep a record: If you receive a confirmation slip, store it safely for your records.
Troubleshooting:
If you encounter difficulties: Don’t hesitate to ask the SASSA official for assistance.
Alternative contact: If you can’t visit a SASSA office, you can try calling their toll-free helpline: 0800 60 10 11
Important Note: This guide is specific to updating your phone number. If you need to change your email address or other details, the process may differ slightly.