Call diverting, also known as call forwarding, is a valuable tool that empowers you to seamlessly redirect incoming calls to an alternate number.
Whether you anticipate being unavailable, juggling multiple lines, or simply desire a more streamlined communication experience, mastering call diverting on your Telkom line can revolutionize how you manage your calls.
Unveiling the Call Diverting Landscape
Before we embark on the how-to journey, let’s explore the diverse call diverting scenarios Telkom caters to:
- Unconditional Divert: This is the all-encompassing option. It diverts every single incoming call, regardless of your phone’s status or your availability, to the designated number.
- Divert on Busy: A lifesaver for those moments when you’re already engaged in a call, this ensures subsequent callers aren’t greeted with a frustrating busy tone. Instead, their calls are gracefully redirected.
- Divert on No Reply: If you’re momentarily unable to answer, perhaps due to a meeting or a noisy environment, this option steps in. It diverts calls after a specific number of rings, ensuring callers don’t hang up in frustration.
- Divert on Unreachable: This comes into play when your device is switched off, in flight mode, or out of network coverage. It guarantees that even when you’re truly unreachable, your calls still find a way to you.
The Path to Call Diverting: Navigating Telkom’s USSD Codes
Telkom, understanding the need for simplicity and accessibility, has made activating call diverting as easy as dialing a few codes. Let’s explore the process:
Unconditional Divert:
Open your phone’s dialer.
Key in the following code: **21*destination_number#
Replace ‘destination_number’ with the full 10-digit phone number (including the leading zero) to which you want your calls diverted.
Press the call button or send key.
You’ll receive a confirmation message indicating successful activation.
Divert on Busy:
Access your phone’s dialer.
Enter the code: **67*destination_number#
Replace ‘destination_number’ with the desired forwarding number.
Initiate the call.
Await the confirmation message.
Divert on No Reply:
Open your dialer.
Dial the code: **61*destination_number#
Substitute ‘destination_number’ with the appropriate number.
Hit the call button.
Anticipate the confirmation.
Divert on Unreachable:
Use your dialer.
Input the code: **62*destination_number#
Replace ‘destination_number’ accordingly.
Make the call.
Look out for the confirmation message.
Deactivating Call Diverting:
Cancel All Diverts:
- Dial
##002#and press call. - This deactivates all active call diverting settings.
Cancel Specific Diverts:
To deactivate a particular type of divert, replace ‘002’ in the above code with the corresponding code:
- 61 for No Reply
- 62 for Unreachable
- 67 for Busy
- 21 for Unconditional
Essential Considerations
- Charges: It’s important to note that while activating call diverting might be free, you will likely be charged for the forwarded calls at your standard rates. It’s wise to check with Telkom for their specific call diverting tariffs.
- International Diverting: If you intend to divert calls to an international number, ensure you have international roaming enabled on your line and familiarize yourself with the associated costs.
- Emergency Calls: Remember, emergency calls typically bypass call diverting, guaranteeing you can always reach out for help when needed.
- Troubleshooting: If you face any challenges setting up or managing call diverting, don’t hesitate to reach out to Telkom’s customer support for assistance.